Airbnb has become a prominent vacation accommodation booking model in the tourism landscape, in France, but also globally. 13 years after its creation, Airbnb has not only developed its model but also created new travel habits. This is not trivial and has the consequence of creating new expectations in the travel experiences of its users. Today we invite you to see the main expectations of Airbnb travelers and the answers to them.
Be responsive for reservations:
It all starts at the housing search stage. As Airbnb reservations are made via the Airbnb website or application, it is made at any time of the day and even night by your future tenants. In this research phase, each traveler will be able to ask questions about the characteristics of your accommodation and its ability to meet their needs. They can then send a message to the host of the accommodation to have more information and expect concrete responses. Not only a complete, concrete and honest answer is expected by the travelers but also as soon as possible. Airbnb also measures the response time of hosts and suggests that they respond to the worst within 24 hours.
YourHostHelper help:
YourHostHelper teams take care of answering Internet users' messages for you. We are perfectly familiar with the accommodation for which we provide rental management. We ourselves take care of providing the answer to travelers seeking information as soon as possible: as soon as the message is received in our agency, it is the subject of a return from us. In the case of a message received outside of our hours of availability, we make sure to respond to it upon our return.
Priscilla, director of the YourHostHelper concierge in Bayeux
Ensure the cleanliness of their accommodation for each tenant:
Airbnb hosts generally take the time to tidy up and take care of their accommodation for taking pictures of the ads but sometimes neglect this maintenance over the course of the rentals, especially during the most prosperous periods, at the height of the season. On the other hand, every traveler expects to find accommodation as clean, tidy and organized as in the photos in the ad. Poorly maintained or poorly tidied up accommodation when the keys are handed over then gives a very bad impression to new tenants. The cleanliness of the accommodation is also a rating criterion on Airbnb and should therefore never be underestimated.
YourHostHelper help:
We take care of taking professional photographs of the accommodation when creating online ads. Then and before each new arrival of travelers, we provide a professional cleaning service. This service is never underestimated and we make sure to offer completely clean, neat and maintained accommodation to every traveler throughout the year, even during the busiest periods. The hygiene of the accommodation has been one of the quality criteria of YourHostHelper since its creation and we make no concessions on this point.
Yann, director of YourHostHelper concierge in Toulon
Housing equipment and consumables:
Commonly accepted rules in the Airbnb community include basic accommodation amenities. This allows travelers to lighten their suitcases while being sure to find minimal comfort for their arrival on the scene. This includes toilet paper, soap, bed linen, towels or even pillows. It is essential that these elements are available in the accommodation and are regularly replenished at the risk of severely disappointing your tenants.
YourHostHelper help:
Between each rental, YourHostHelper concierge teams renew the linens so that all linens are clean, well maintained and freshly cleaned for the comfort of travelers. Regarding consumables: soap and toilet paper for example, we replenish the accommodation as soon as it is necessary to accommodate your travelers in the best conditions.
Béatrice, director of the YourHostHelper Saint-Raphaël concierge
A complete Airbnb ad corresponding to the accommodation:
As accommodation reservations are made online and remotely, they are made on the basis of online announcements. Travelers expect to find places they have seen in photos or have read descriptions. Any deviation between this advertisement and reality can seriously affect the opinions of travelers, especially when the reality is less good than the advertisement. It is strongly recommended to present the accommodation honestly and to describe it as fully as possible.
YourHostHelper help:
It is true that the creation of ad requires special attention. We take attractive professional photos but above all represent the accommodation as well as possible: no retouching intended to hide defects is carried out by our services. The description is also intended to be complete and professional so that travelers can project themselves there or at least estimate the correspondence of the accommodation with their expectations. We always prefer transparency so that there are no unpleasant surprises once there and thus keep a high satisfaction rate in the accommodation for which we manage seasonal rentals.
Dorian, director of the YourHostHelper concierge in Biarritz
Of course, these are not the only expectations on the part of travelers. But it seemed essential to present them to you to keep in mind that if the hosts see the travelers passing by during the season, it is often their first visit to you. Meeting the expectations of travelers makes it possible to improve the satisfaction rate and thus to target very favorable opinions and thus have accommodation that is all the more popular on online rental platforms.
