What is YourHostHelper?

YourHostHelper is a network of Airbnb concierge and vacation rental management agencies. Our job is to support owners in the management of their seasonal rentals by offering them a full range of services designed to make their daily life and that of their tenants easier. Developed as a franchise, our network includes several dozen concierge agencies in France. Unlike traditional real estate agencies or short-term rental management agencies, we only focus on seasonal and short-term rentals. This model has the advantage of offering you much higher rental income despite an increased workload, supported by the YourHostHelper teams.

Who is the YourHostHelper concierge service for?

YourHostHelper is for owners whose properties are partially or totally vacant during a year. Properties must be available to rent for a short stay, meet all regulations, be in good condition, be fully equipped and furnished. By entrusting us with your property, you will have peace of mind, less hassle to manage and your property will be more profitable. YourHostHelper takes care of everything for you. To make sure, we invite you to consult the list of our rental management services. Each of the 15 services presented is included by default in our Full Management offer. In addition, your presence on site is no longer required: complete management leads the concierges of YourHostHelper to take care of field actions on your behalf: reception of travelers, management of departures, assistance and troubleshooting... These are all management services rental assumed by our team at no additional cost to you.

How much can I expect to earn with your Airbnb concierge services?

The exact amount cannot be known without knowing the specifics of your property. However, we can assure you that you will earn more with us! From the first exchanges, the YourHostHelper teams send you an estimate of income. This estimate is provided to you free of charge and as an indication to help you estimate the positive impact of the concierge services and rental management of YourHostHelper vis-à-vis your investment in rental property.

At YourHostHelper, we promote your property on the internet, we always choose the best platforms to display them (Airbnb, HomeAway and Booking.com) and your prices are dynamically generated. This means that the price of your property will be different depending on various criteria like the days of the week, the number of neighboring properties available for rent at that time, local events, etc. All of these criteria ensure that your prices are as fair as possible, both for you and for customers. In doing so, we significantly improve the occupancy rate of your rental, the average income per night, improving by +25%, on average, your rental income over the year.

To get your free estimate, simply contact us via income estimate form; 2 minutes is enough!

How are my future tenants chosen?

We attach great importance to the selection of tenants. On Airbnb, we make sure that your future tenants have positive ratings. If these visitors do not have ratings, we will contact them by phone to validate that they correspond to the specificities of your residence. Each visitor pays a deposit for their stay. Of course, your private concierge is attentive to your preferences to ensure that the profile of tenants meets your expectations. For our part, our experience allows us to check the profiles upstream so as to minimize the unexpected and ensure you a serene rental management thanks to the professionalism of our concierge services.

In which cities are your services available?

YourHostHelper's services were initially only available in the Cannes area, in our concierge Cannes – center. However, the success encountered by this first agency with owners and tenants led us to create a network of concierge services in the form of a concierge franchise. This network is constantly evolving and regularly welcomes new entrepreneurs to multiply the number of cities where we offer our services. To date, we cover a large part of the French Riviera, the Atlantic Ocean coastline and the English Channel. Agencies also exist in tourist areas inland: Chessy, Reims, Annecy, Fayence… To name but a few. To find the agency closest to you, we invite you to consult the page find our concierge agencies.

What if I want to stop using your rental management services?

With YourHostHelper, there is no commitment. If you no longer wish to use our rental management services, don't worry! After validation with the account manager, you can modify access to your account and our team will no longer have access to your ad. It's simple and free. On our side, we make every effort to ensure your satisfaction. The return on investment is an essential criterion in the conceptualization of our services and we make every effort to ensure that our Airbnb concierge services and management of short-term rentals allow you to develop the return on investment of your real estate project and ensure that our concierge services bring a real financial advantage and real comfort to your daily life.

I don't have an Airbnb account… What should I do?

Don't panic, we're here to help. During our first meeting, we will explain in detail the steps for creating your account. We then help you create and modify the ad to make it as attractive as possible. Your YourHostHelper concierge is responsible for drafting an optimized ad text to attract Internet users but also to maximize the referencing of your ad on online platforms such as airbnb, Booking.com, Expedia... From the start of our collaboration, we also schedule an appointment with a professional photographer to take pictures of your home in its most beautiful light. These optimizations make it possible to considerably increase the number of reservations by improving the perception of your accommodation for Internet users. These are key YourHostHelper service quality factors that not all providers implement and yet are one of the best ways to improve your rental income in the short term. In addition, the professionalism of the YourHostHelper concierge agencies allows you to take advantage of our more than 10 years of experience in managing seasonal rentals to obtain concrete and rapid results.

Can I still use my Airbnb account to travel?

The Airbnb account is personal to you. If YourHostHelper actually uses it to popularize your accommodation on the platform, it is quite possible for you to use it for your own trips. You have full access and can take advantage of all the features of the site as before.

How can I change my Airbnb calendar?

YourHostHelper does not take control of your property, you have full rights and access to your listing. You can change the availability of your property by logging into your account or by asking us directly. In addition, our agencies do not impose any minimum availability. You are free to entrust us with your accommodation for a week, a month or the whole year and enjoy it for yourself or your loved ones as you see fit. The quality of our services remains the same and our prices remain unchanged, whatever the periods of availability of your property for seasonal and short-term rental.

How do you access my Airbnb account?

Once our contract has been signed, we will create a new login ID for you to simultaneously access your account. The procedure is done in a few minutes and does not require any technical knowledge. It allows you to take full advantage of your account as before benefiting from our services while allowing our Airbnb concierge team to work with all the tools necessary for the full and complete accomplishment of its missions.

Who collects the travelers' money and collects the rents?

Everything is done through the Airbnb platform, we do not collect your income. The money from the reservations is paid directly into your bank account by the Airbnb site. Transparency is thus total: you will be able to follow the evolution of your rental income by consulting your own bank account and in complete autonomy. That said, to facilitate your daily management, we provide you with our seasonal rental tracking application. This will allow you to consult the reservations diary but also and above all to access the accounting module. This module accessible from any device and intuitive will allow you to have a concrete look at the income generated by your property in rental management and automatically calculates your net income including the commissions applied to each rent (cleaning fees, platforms…) so that you know at all times and over all periods what the rental income generated and your real income are, thus facilitating your personal accounting.

How do I pay for your concierge services?

At the end of each month, we will send you an invoice containing our work carried out during the past period. Compensation for our Airbnb rental management services is through a 20% commission on rental income. in other words, you pay nothing until your accommodation is rented. You also have the assurance of never spending more than your home has brought in over a given period. Finally, our invoices are based on the income and rents actually collected: you therefore do not have to advance any costs and can easily self-finance our concierge services over the months for transparent and simplified financial management. We invite you to consult the page of rates from our Airbnb concierge for more information on this.

Do I have to pay you if I don't have a reservation?

No. If you do not receive any rental income, we will not charge you, unless agreed in advance for various services performed. Our only remuneration is the 20% commission on rental income, no fixed costs are taken into account. On the other hand, our concierges make every effort to increase your booking rate throughout the year. By optimizing online advertisements but also by greatly improving the quality of services for your tenants, we manage to increase the number of booking days in the year and thus improve the occupancy rate of the accommodation. This is a win-win deal for both parties. Thanks to YourHostHelper rental management, you completely relieve yourself of the management of your rentals while seeing your income increase. All you have to do is relax and let our Airbnb concierge teams do their job to make your daily life easier and lighten your agenda.