24/7 assistance from our concierge agency in Cannes
Our concierge agency in Cannes provides a 24/7 assistance service. This service allows your tenants to contact us quickly and efficiently to solve their problems before, during and after the rental of your Airbnb in Cannes. Thanks to this service included by default in our rental management offer, your tenants always have a contact person to turn to for day-to-day problems.
Fast and reliable assistance for tenants:
Responsiveness is key in the Airbnb rental industry. Many renters leave bad reviews online because of a poor landlord tracking experience. The feeling of being “abandoned” when a problem arises, even more so beyond the renter's control, taints the travel experience in an indelible way. To answer this, our concierge agency in Cannes ensures that a telephone line is open 24 hours a day, 24 days a week throughout your tenants' stay. Thus, each problem will find its solution with an available interlocutor who is aware of all elements allowing your tenant to find a quick, efficient and appropriate response.
A travel assistance service for:
Power outage
water leak
Wi-fi problem
TV problem
Hot water
Electric gate
...
Our concierge agency solves everyday problems:
As we all know, there is no right time for a problem to arise. In addition, the intensive use that is made of Airbnb rentals naturally leads to a large number of problems. Obsolescence of small consumables (light bulbs, batteries, furniture, etc.) but also major breakdowns (hot water tank, electricity, heating, etc.) occur regularly. Our 24/7 assistance service allows tenants to contact us to quickly find a solution. Our concierge agency in Cannes takes care of solving the small problems itself and calls on its network of local and professional partners for the biggest breakdowns.
In this way, the resolution of problems during the rental is almost exclusively managed by our agency and the owners are not solicited. However, in the event of bigger problems or situations requiring your intervention (problem solving with an operator, calling on specialist craftsmen, etc.), our Cannes concierge service contacts you and organizes the resolution of the problem with you and the tenants in the best possible conditions. In this way, even in the event of the unexpected, you are accompanied by our concierges on site and can manage the situation with more peace of mind and more quickly.
A concierge agency in Cannes for technical assistance:
Our proximity to your Airbnb rental allows us to know it perfectly. Thus, your tenants are free to call us to find out more about the operation of the equipment (turn on the wifi box, operate the television, household appliances, etc.). These are all small daily requests that the owners no longer have to manage and that our concierge agency in Cannes takes care of through this 24/7 assistance. In this way, small and big problems, whatever the stage of the reservation, are managed by our team in order to relieve the owners.
