Despite all the efforts made by the platform to make things happen for the best, the unexpected is part of everyday life and seasonal rentals are no exception. Whether you are a landlord or a tenant, there are many reasons why you may need to contact Airbnb directly, whether in an emergency or to manage a dispute that lasts over time. Fortunately for you, Airbnb offers several means of communication so that you can contact them quickly, easily and in the way that suits you best.
Note that for small everyday problems, Airbnb provides you with its help center, generally allowing you to find an answer adapted to your problem directly online.
When should I contact Airbnb?
The helpline is a must-have for most businesses. A privileged means of communication for years, the telephone allows you to enter into direct contact with a dedicated operator to find solutions to your problems. When should I contact Airbnb by phone?
- A problem during airbnb rental: certain unforeseen events can have a serious impact on the stay of tenants and in the event of the owners' unavailability, it is wise to turn directly to airbnb, the only organization capable of helping you in such a situation.
- A problem before your Airbnb rental: Whether you are a tenant or an owner, it may happen that you have an unforeseen event that prevents you from fulfilling the conditions of the rental contract: making the accommodation available to the tenant under the conditions provided or, at the inverse for the tenant, to occupy the accommodation. Airbnb can help you find solutions to relocate the tenant and help you bounce back from this kind of situation.
- You are in conflict with the owner of the accommodation or you are the owner yourself and are in conflict with one of your current tenants for the past. Airbnb keeps its phone line open to mediate and help you find solutions to resolve disputes.
- Access the tools and features of the Airbnb platform: The Airbnb platform is particularly complete and many tools are available to owners and tenants. Certain problems can sometimes occur and prevent you from accessing documents and information. Airbnb support helps you get things back in order so that everything runs smoothly on the platform.
How do I contact Airbnb by phone?
The Airbnb switchboard is accessible from 9 a.m. to 22 p.m. daily. This great hourly availability is appreciable and will allow you to contact them easily even in the event of an unforeseen event during the evening. Be careful, however, to bring your username, which you will be systematically asked to process your request.
How do I contact Airbnb by email?
Outside of telephone time slots, you may also have to contact Airbnb. The best, in the event of a problem, is always to send an e-mail systematically so that Airbnb is aware of the problematic situation as soon as possible. This will naturally help to find a solution in the best conditions by dealing with the problem at the earliest. However, Airbnb does not actually provide an email address to owners and customers. To contact them, you will need to use the secure messaging module directly on the Airbnb site or app.
You will need your credentials to access the form. It goes without saying: by logging in, Airbnb will have direct access to information related to your use of the platform and will be able to deal with your problem by having all this information available.
for the rest and for certain specific uses, Airbnb offers direct e-mail addresses without having to go through a form:
- terms@airbnb.com : for everything related to the general conditions and their application
- press-uk@airbnb.com : for everything related to external communication and press relations in particular.
YourHostHelper concierges help you with your problems with Airbnb:
Note that as a concierge and rental management agency, we support our clients in resolving their disputes. By managing the accommodation on behalf of the owners and welcoming the tenants ourselves, we are the first mediator in the event of a dispute. Our rental management agency thus makes it possible to quickly find solutions during disputes between landlords and tenants, in a diplomatic way so that the solutions found are suitable for everyone, without having to solicit Airbnb.
