Key boxes: Advice from our Airbnb concierge
When it comes to managing a rental on Airbnb, self-check-in has become an increasingly popular option for travelers. This offers undeniable time flexibility for both the tenant and the manager and avoids the tenant, if this was their wish, having to communicate their precise arrival time. How can we ensure that this experience goes smoothly? This is where key boxes come in. As an Airbnb concierge in Royan, we have gained valuable experience in using key boxes to facilitate the independent arrival of your guests. If, at YourHostHelper Royan, the key box is not the solution to everything and we systematically favor check-in in person, certain situations require the use of this all-purpose and easy-to-use tool. In this article, we'll share our best tips for optimizing the use of key boxes in your Airbnb rental.
What is a key box?
A key box is a secure device in which you can store the keys to your property so guests can collect them upon arrival. These boxes can be attached to a wall, door or grill, and they are usually protected by an access code. Ultimately, it is a small safe, discreet and secure, accessible from outside the rental.
Key boxes are enjoying growing popularity and, in this regard, many manufacturers offer different models. Each has its advantages and disadvantages. Some are connected: they allow the manager / concierge or owner to generate single-use codes valid for a given period to allow a single tenant to access the keys independently.
Things to know about Airbnb key boxes:
Key boxes are a great way to make self-check-in easier for travelers. First of all, they allow more time flexibility for tenants. No need to wait at the door if the owner checking in is late on the road. Conversely, if the tenant is late, the Airbnb concierge does not have to readjust his entire schedule. Well managed, key boxes are very secure by only allowing access to the intended tenant. This inevitably involves the generation of tailor-made access codes for temporary use. In this way, even a person who has already used the key box in the past will not be able to enter their code again to grab the keys.
Note that certain connected key boxes are specifically designed for rental management. In this sense, they can be integrated into seasonal rental management software. In this way, the access code will be created and sent automatically to the tenant on the day of their arrival. A significant saving of time and energy for the owner or manager. In our agency concierge service in Royan, we ensure reasonable use of key boxes and if they are used for a stay, we make sure to communicate specifically on this topic with the tenants so that they systematically have all the information necessary for the stay. autonomous key recovery.
Also pay close attention to the regulations. The success of autonomous arrival with tenants and key boxes has brought large numbers of them onto the streets of the most touristy cities. So much so that municipalities have decided to legislate to limit their spread. There have been many abuses and key boxes have colonized the space to the point of becoming not only bulky but also annoying for local residents. So be sure to hang it on furniture that belongs to you and avoid street furniture as much as possible, especially when local regulations prohibit it.
6 tips for optimizing the use of key boxes:
Choose a quality key box: Make sure the key box you use is sturdy and secure. Opt for a weather-resistant model for added durability.
Chooseez a safe location: Place the key box in a discreet and secure place, away from prying eyes, but also in accordance with local regulations.
Change the access code regularly: For added security, change the passcode after each guest. Some key boxes and their applications allow this functionality automatically and remotely, use it.
Communicate with your tenants: Include detailed instructions in your communications with your tenants, explaining in particular how to use the key box and detailing the entire process of entering the accommodation: how to find the key box, find the front door, etc.
Test it yourself in a real situation: Be sure to test the use of the key box yourself to ensure that it works correctly and find solutions to any problems encountered (connectivity, accessibility, etc.).
Be available: Even if the check-in is self-guided, make sure you are available to help guests if any problems arise. Providing a key box does not free you from clear communication with your tenants and assistance in the event of a problem. Like any connected object, it can have flaws and it is your responsibility to find immediate solutions when breakdowns appear.
Key boxes are a valuable asset to make self-check-in smoother and safer for your Airbnb guests. By following our advice, you can optimize the use of these features and ensure travelers have a positive arrival experience. Investing in a quality key box and implementing an efficient self-check-in system can go a long way to making your Airbnb rental a success.
