The 24/7 assistance service of our concierge agency
As a concierge and rental management agency, our job is to relieve landlords from the relationship with tenants, which can turn out to be time-consuming. For this, we set up a 24/7 service for tenants, as soon as they make their reservation. This availability allows us to respond to all of your tenants' requests, whether urgent or not, before, during or after a stay in your Airbnb rental.
Our assistance service for tenants:
This service is essential for a peaceful stay for your tenants. As soon as they book, your tenants are informed of our 24/7 availability to meet all their urgent needs. This assistance takes on its full value in the event of a problem or unforeseen event during your stay: Power failure, water leak, wi-fi / television problem, domestic hot water, electric gate, etc. stays arrive quickly and yet always come at the wrong time. While these hazards are more often uncomfortable than truly problematic, it is essential to provide an immediate response. It is about the confidence but also the serenity of your tenants during their stay.
A travel assistance service for:
Power outage
water leak
Wi-fi problem
TV problem
Hot water
Electric gate
...
Immediately resolve any issues during your stay
Our assistance service allows us to learn immediately of all unforeseen events during the stay and to provide an immediate and proportionate response, in agreement with you, the owners but also the tenants. Our network of service providers, as mentioned in the presentation sheet of the 24/7 maintenance service, is then called upon to resolve the problem encountered by your tenants as soon as your green light is given. You are therefore fully relieved of this daily “crisis management”, apart from the fact that we are still waiting for your validation before carrying out repairs in your home.
Answer all questions from travelers:
Whether this is done via the online messaging service on the rental platforms or via our telephone line, the 24/7 tenant service is an opportunity to answer all tenants' questions. The questions are then multiple and can concern the terms of payment of the rental, the terms of arrival or departure of rentals or advice to make the equipment of your property work correctly (household appliances, multimedia, outdoor swimming pool and its equipment, etc. ).
As you will have understood, the 24/7 assistance service for travelers responds to very targeted and often unpredictable problems. This service guarantees both the serenity of travelers but also yours: you are not solicited by the slightest hazard encountered by the tenants and the team of our concierge takes care of everything for you, from the simple answer to a request. question or the management of a disappointment encountered by tenants during their stay.
