The guest experience is at the heart of any Airbnb rental. To provide an enhanced experience for your guests, consider creating a home guide designed specifically for your personalized tenants. We partner with our agency concierge service in Aubagne to guide you step by step to create a house guide that improves the experience of your Airbnb customers and allows you to give a more professional and accomplished appearance in your approach as a seasonal rental owner on the famous platform.
You allow your Airbnb guests to discover local wonders by offering them a personalized local guide. This guide can ultimately include everything from local attractions and restaurant recommendations to the specific rules of your accommodation and how its various amenities work. By offering this personalized service, you show your customers that you care about their comfort and experience.
Why choose a house guide?
Accessibility and ease of use for travelers
Guides allow travelers to easily access essential information about their place of stay. They can view this information at any time, whether before their arrival, during their stay or even after their departure. It is possible to publish a paper version which will be placed in the accommodation for all tenants, but also to make a digital version adapted to each tenant and integrating for example, the different entry codes, key boxes ,…
A practical, everyday guide to the digital home
Unlike paper home guides, digital guides offer the ability to update information in real time. If you want to make changes or add new recommendations, simply edit them in the application or management platform. This will give travelers access to the most up-to-date information, improving their experience and avoiding confusion.
This is all the more advantageous for owners making new daily improvements to their offer (additional services, new fittings and equipment, etc.) Each little new feature can thus be recorded in the guide without needing to print it again.
Personalization and adaptation to each client
Digital guides allow you to create a personalized experience for each customer. You can include information specific to their reservation, such as access codes, check-in/check-out times, special instructions, etc. Additionally, you have the ability to tailor content based on your guests' preferences and needs, offering tailored recommendations and relevant advice based on conversations you've had with your renters through Airbnb messaging.
The importance of a successful first impression
When your guests walk through the door of your accommodation, a positive first impression is essential to their overall stay experience. A warm and professional welcome upon arrival immediately creates a friendly atmosphere. A warm smile and thoughtful gestures help establish a bond of trust and kindness. This first positive interaction promotes a pleasant and memorable stay for your guests.
The guide is intended to maintain this favorable impression and not to replace it. It will only be appreciated at its true value if all the preliminary steps have been put in place. It is then appropriate to respect as best as possible the recommendations of Airbnb and seasonal rental practices: clear communication with tenants, an authentic and detailed announcement, clean accommodation, maintained on a daily basis and restocked consumables, to name just a few. essential points.
Create a personalized home guide in just a few steps:
Collect relevant information
One of the first steps in creating a personalized local guide is to collect the relevant information that will be included in it. It is essential to include complete details about the accommodation, such as the amenities available, services offered, specific rules to follow, etc. This will allow your customers to have a clear and detailed vision of what they will find during their stay.
For the paper version, you can have the complete instructions for the household appliances next to it. For the digital version, you can add links to the online documentation on the supplier's website. In the all-digital era, many manufacturers allow their product documentation to be freely consulted online. Take advantage of it: this will be useful to tenants if they forget how the devices work and will save you from hazardous handling leading to device breakage.
Structuring the content of the guide
When creating your personalized guide, structuring content is essential to provide customers with all the information they need in a clear and concise manner. Start with a warm and engaging introduction to welcome your customers. Express your joy at welcoming them and emphasize your desire to make their stay memorable. Don’t be afraid to add a personal touch to create a connection with your customers from the start.
Then approach your tenants' stay point by point, from the most important to the least important. Remind the configuration of the premises and the accessible and prohibited rooms, present the equipment available, and the little tips to take full advantage of the accommodation. Remind the house rules (smoking area, noise policy, pets, guests, etc.). Then discuss practical information: places of interest around the accommodation, parking lots, shops, events, etc.
Distribution to tenants
When it comes to sharing your digital guide with your customers, you have several options to ensure they have convenient and easy access to it. Before your guests arrive, you can send them the local guide directly by email. This will allow them to consult it at any time, whether from their smartphone, tablet or computer.
The support can be a simple PDF attached to the email or be a web page associated with management software if you use one. Concerning the paper guide, place it in a place where tenants will not have to look for it: on a piece of furniture in the entrance, on the living room table or on the kitchen worktop are the places we choose usually to arrange the paper guide.
