Airbnb Concierge: making the link between concierge and rental management
Airbnb Concierge is the art and the way to join concierge services to the world of rental management. The latter simply consists of the management of rentals and tenants on behalf of the owners by a specialized agency. Historically, real estate agencies were responsible for managing rentals for owners. However, as a direct result of the boom in rentals between individuals, the mode of management has gradually changed to bring out agencies specializing in the management of seasonal rentals.
This article is written in collaboration with Antonio, director of our agencies of Concierge in Narbonne et Gruissan concierge service.
Subsequently and thanks to the creation of this concept in the United States, the concierge came into play to bring real added value to the sector. Thus, rental management services are added to real personal services. The increase in the requirements of tenants vis-à-vis the owners is not for nothing and the contribution of the skills of the Airbnb concierge services effectively allows owners to easily meet the requirements of their tenants and well beyond. .
Reconciling rental management and concierge services is above all a matter of know-how. Whether management services such as finding new tenants, optimizing rates, and managing arrivals and departures, but also concierge services with personal services, the provision of gifts, daily assistance etc. the Airbnb agency must be professional and rigorous in all respects. YourHostHelper Cannes is one of the first agencies to have been able to integrate this model into its operation to the point of developing a network of several dozen concierge and rental management agencies in France.
Complete support for owners of Airbnb rentals:
Anyone who is or has been the owner of a seasonal rental property knows how demanding this activity can be. It should also be noted that many owners have a main professional activity alongside seasonal rentals. Therefore, and especially in high season, it quickly becomes difficult to juggle between work, family, leisure and rental management. In this sense, the primary job of the Airbnb concierge service is to provide its presence to allow owners to become masters of their agenda again by delegating the management task to a professional agency dedicated to these actions.
Delegating to a professional agency initially allows you to find a significant amount of time on a daily basis. But the second motivation is also to find serenity: Manage responses online, make yourself available for the arrival of tenants, remain on call to respond to unforeseen events during the rental, manage cleaning, laundry, negative feedback etc are all stressful actions. As part of our activities, we include all the services to respond to these issues but also to improve the quality of service. Each of the daily actions (answers to questions, check-in, check-out, cleaning, laundry, etc.) is integrated into our process and is carried out with an eye for detail to maximize the satisfaction of owners and their tenants.
Active monitoring of tenants in all seasons:
The first beneficiaries of rental management services are of course the owners. However, it is also to the advantage of tenants to go through a rental in a property managed by an Airbnb concierge agency. Indeed, many of the services provided directly concern the tenant and his travel experience. Thus, by choosing a property managed by a dedicated agency, the tenant is guaranteed a high level of service, carefully maintained accommodation, high availability of his interlocutor but also additional services.
Booking a property in an Airbnb management concierge like YourHostHelper allows tenants to:
– Ensure the availability of his interlocutor at all times
– A welcome and a visit to the accommodation in person
– Impeccable hygiene of the premises upon arrival
– A linen available and freshly cleaned
– The perfect functioning of the accommodation and its equipment
– To have a welcome gift upon arrival
– Benefit from 24/7 telephone assistance and troubleshooting
- ...
The operation of an Airbnb concierge service is two-sided:
As you can see, the answer to the question How does an Airbnb concierge work? Is bilaterally. The services of Airbnb management agencies must be geared towards owners and fully respond to their issues while providing real added value to tenants. The contribution of professional skills in the management allows a much better satisfaction of the tenants vis-à-vis their stay. The result is better reviews, a better perception of the accommodation announcement on the platforms and thus more reservations and prices adjusted accordingly.
Finally, the Airbnb YourHostHelper concierge services bring the know-how of the traditional hotel industry to the world of private vacation rentals while including in their offer the services expected of a private concierge service. The result is an overall increase in the level of service and quality for both owners and their tenants. To find out the details of the services you can expect from a good Airbnb concierge, we invite you to consult the following article: What are the services of a concierge? Moreover, our complete file is accessible by means of the following links:
File: All you need to know about the Airbnb concierge service and rental management
What is seasonal rental?
Seasonal and long-term rental: what are the differences?
What are the vacation rental websites?
How does an Airbnb concierge work?
What are the services of a concierge?
What price and what percentage does a concierge charge?
What is the role of an Airbnb concierge agency?
How to put an apartment under rental management ?
How to get started in concierge services?
