The arrival and departure of guests are crucial moments in the Airbnb experience. As a host, it is essential to provide a smooth and pleasant experience for your guests throughout their stay but even more so at these key moments. All Airbnb YourHostHelper concierge agencies make it a point of honor to make check-in and check-out a special time to meet tenants and actively serve their travel experience. In this article, our agency concierge service in Lorient invites you to discover the best practices for check-in and check-out, so you can provide a memorable experience to your travelers.
1. Facilitate the arrival of travelers
Check-in is the first contact travelers have with your accommodation. It is therefore crucial to make a good impression from the start. To facilitate the arrival of travelers, there are several tips:
- Use a secure key box or smart lock: This allows travelers to easily access the accommodation, even in your absence.
- Provide detailed instructions: Clearly indicate how to access the property, where the keys are located and any other necessary information in advance of the tenants' arrival.
- Be flexible: Try to accommodate guests' arrival times as much as possible, so that they are not under pressure from your own schedule.
2. Automate communication with travelers
Communication with travelers is essential throughout their stay. However, it is possible to automate much of this communication to save time. Here are a few tips :
- Use automation services: There are tools that allow you to personalize each message according to the specific needs of travelers.
- Anticipate frequently asked questions: Prepare standard answers for common guest questions so you can send them quickly and efficiently.
- Automate the sending of essential information to tenants to avoid forgetting and ensure that whatever happens, your tenants will be able to access the accommodation, even if something unexpected happens on your side.
3. Hire a vacation rental cleaning company
Cleaning your accommodation between stays can be a tedious task, especially if you have many guests to accommodate or multiple accommodations to manage. Hiring a professional cleaning company can help you save time and ensure a clean home for every arrival. Here are some benefits of hiring a cleaning company:
- Superior cleaning quality: Cleaning professionals are trained to ensure thorough, quality cleaning.
- Saves time: You can spend your time on other aspects of your Airbnb business, rather than cleaning.
- Flexibility: Cleaning companies can accommodate your booking schedule and provide cleaning between stays.
4. Provide detailed instructions
It is important to provide detailed instructions to travelers to facilitate their departure. Here are some things to include in your departure instructions:
- Departure rules: Clearly indicate what you expect from guests in terms of cleaning, tidying and respecting your accommodation as well as the minimum arrival and maximum departure times.
- Check-out procedure: Explain to guests the steps to follow for a hassle-free check-out, such as handing over the keys and closing the accommodation.
- Practical information: Provide information on public transportation, local restaurants and any other useful information for travelers.
5. Deal with post-departure issues
It may happen that damage or problems are noticed after the departure of travelers. Here are some steps to follow to handle these situations:
- Take photos: Before the next guests arrive, check the condition of your accommodation and take photos of any damaged items.
- Communicate with guests: Contact guests and discuss the issues noted. It is important to remain calm and courteous during these exchanges.
- Request compensation: If the damage is significant, you can request compensation from travelers. Show them evidence of the damages and engage in a discussion to find a fair agreement.
- Contact Airbnb support in the event of a communication problem with guests to receive the best support to manage this dispute.
6. Involve tenants in the life of the accommodation
When checking out, it is common to ask travelers to carry out a few simple tasks to make cleaning the accommodation easier. Here are some tasks you can ask travelers to do:
- Empty trash cans: Ask travelers to empty trash cans before departure.
- Clean dishes: Ask guests to clean dishes used during their stay and store them in the cupboards.
- Remove sheets: Ask guests to remove used sheets and place them in a designated area.
These are simple little tasks that most tenants will do without complaining, especially if you have been able to offer a quality stay and your relationship with them went well during the stay.
By following these Airbnb guest check-in and check-out best practices, you can provide a great experience for your guests. Make their arrival easy, automate communication, hire a cleaning company, provide detailed instructions, and handle issues professionally. Your guests will appreciate your attention to detail and leave you good reviews, which will contribute to your success as an Airbnb host.
